Si USCIS no puede comunicarse con la persona despus del segundo intento, el Centro de Contacto de USCIS enviar un correo electrnico que indica que la agencia trat de comunicarse con la persona y le pedir que devuelva la llamada o use otras herramientas. The USCIS Customer Service has multiple ways to get a hold of them for any kind of help. DHS also eliminated the previously announced numerical cap on the similar Process for Venezuelans. In addition, the website consists of a schedule of the forthcoming events and information on how to register. What are Other Types of USCIS Customer Service? Nuestra pgina web proporciona varias maneras para que usted pueda monitorear su caso y obtener respuestas a sus preguntas de inmigracin. Revise nuestra. Military Help Line Q15. Comparta informacin sensible slo en sitios web oficiales y seguros. We are available Monday through Friday, from 8 a.m. to 8 p.m. Eastern time, except when the federal government is closed. You can get in touch on their social media handles. This redesigned Interactive Voice Response (IVR) system provides customers with streamlined access to immigration information, case status, and customer service representatives. You wait 20 mins and enter your case number. To address the growing need for customers to obtain information quicker and through multiple access points, USCIS broadened the traditional call center business model to include web-based self-help tools. PURPOSE: The primary purpose for completing is to respond to your request for assistance with an immigration benefit application, petition, and document. Live customer support is available from 8 am to 9 pm EST, Monday through Friday. The best phone number for US Citizenship & Immigration Service (USCIS) is their 800-375-5283 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Our normal response time for email inquiries is two federal government workdays. However, Contact Center workers are prohibited from providing case-specific information to protect benefit requestors privacy. Cundo tiene sentido comunicarse con el Centro de Contacto de USCIS? Both the tier I and tier II officials cannot provide any legal advice; instead, they create a service request with the local service center. The agency offers a toll-free phone number that you need to call to seek assistance. Getting an appointment, however, is up to the field office where the appointment is sought, not the USCIS Contact Center. The best time to dial USCIS is 8:15 am. A .gov website belongs to an official government organization in the United States. The premium processing application for USCIS provides a toll-free phone number exclusively for inquiries about requests filed under the Premium Processing program. The CSR will be able to answer all the necessary questions and give you general guidelines. Go to USCIS r/USCIS . The fastest way to contact a representative at USCISif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'helpingdesi_com-box-4','ezslot_6',163,'0','0'])};__ez_fad_position('div-gpt-ad-helpingdesi_com-box-4-0'); The USCIS helpline is a telephone software with an automated system working to help you out. Write down the name of the USCIS representative who answers your call. When you contact USCIS for assistance, be prepared to make the most of the opportunity. What should I do now? Be friendly and polite to the customer service representative. The USCIS service center operates on a two-tier model. An official website of the United States government. Press 2 talk to a customer service representative. You must call during certain fixed hours. Community Based Organizations (CBOs). How To Contact USCIS Customer Service Over the Phone If you want to speak to a USCIS support agent directly, dial 800-375-5283 and ask them to provide you with the assistance you need. Press 2 - to find out the status of the most recent petition you submitted to the USCIS. Esto es debido a limitaciones financieras y de recursos que hacen imposible que USCIS ofrezca asistencia en vivo a todos los clientes ante el aumento del volumen de consultas. Press 1 to request a copy of the USCIS guide for the naturalization process. Alternatively, you can call the local offices or service centers. Twitter is considered better for a prompt response. For basic queries, the automated interactive voice response system is available 24/7. 1. Press 3 to inform USCIS about the change of address. Updated 04/30/2013. The best time to call is early in the week and early in the day. How Can You Guide Through the USCIS Automated System? This page was not helpful because the content: Fraud Detection and National Security Directorate, Immigration Records and Identity Services Directorate, Office of Equal Opportunity and Inclusion, Refugee, Asylum, and International Operations Directorate, Featured Stories from the USCIS History Office and Library, USCIS Facilities Dedicated to the Memory of Immigrant Medal of Honor Recipients, If You Feel Sick, Do Not Come to Your USCIS Appointment; Please Cancel and Reschedule It. The agency is reviewing current policy to determine whether employees of the same law firm as the legal representative can communicate with the USCIS Contact Center without having to execute a separate Form G-28. Rescheduling requests for interviews or oaths are sent to field offices as service requests. Press 2 if you cant locate your receipt number. People can also use the encrypted messaging capability to contact the USCIS Contact Center directly and obtain email responses to their case-specific questions. Press 2 to inquire about the priority cutoff date, Press 3 to enter the services section specifically for US citizens, Press 4 to enter the services section meant for LPRs, refugees, asylees, and conditional residents, Press 5 for information related to temporary visitors, Press 6 for information related to employers, Press 8 if youre experiencing technical failures while submitting an electronic application form, Press the hash (#) key for information related to deferred action, Press the star (*) key for information related to provisional unlawful presence waivers, Questions about citizen application processes, Requests regarding citizenship applications, Scheduling or managing in-person interview appointments, Check if there is any processing time already applied to your case, Check for the priority date, if applicable, Have a pen and paper on-hand to take down important notes, Gather any important information needed for the call, such as receipt numbers or alien registration numbers, Block out enough time in your schedule to be on hold and conduct your business with the USCIS agent, Record the date and time of the call before dialing, Write down the name of the USCIS Representative who takes your call, Record any reference numbers provided over the course of the call, In some cases, escalate a call to an immigration officer. Be strategic when calling the USCIS Contact Center. USCIS adjudicates applications and petitions on a case-by-case basis. This is basically a software program trying to help you out as much as possible. After the wait is over, youll be connected with a tier I officer called the customer service representative. The National Customer Service Center (NCSC) was created to help manage this customer service volume. Emma can answer general questions regarding immigration services and benefits and direct visitors to a comprehensive website. Regardless of who you speak with at UCIS, dont call to. Call USCIS 1-800-375-5283 Las solicitudes de reprogramacin de entrevistas o juramentos se envan a las oficinas locales como solicitudes de servicio. We cannot reply to other questions sent through this form. Secure .gov websites use HTTPS If it cant, then itll route the call over to a live person. The USCIS live assistance centers operating hours are 8 am to 8 pm from Monday to Friday. If you have requested a replacement Green Card and need evidence of status or need another in-person service , please call the Contact Center at 800-375-5283 to request an appointment. Before calling, write down the phone date and time. Case Status Online Case Status Search (uscis.gov). The most recent USCIS contact number is 1-800-375-5283. Secure .gov websites use HTTPS y puede enviar un mensaje seguro desde su cuenta de USCIS en lnea. Call volume is heaviest on Mondays and tends to get lighter throughout the week. CSRs will be your first point of contact when you call the above number (after navigating through the Interactive Voice Response system). The information will be shared in accordance with approved routine uses, as described in the associated published system of records notices, available at www.dhs.gov/privacy. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. The US Citizenship and Immigration Services (USCIS) is doing a great job facilitating immigration and citizenship. If you would like to file a Section 508-related complaint, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. The CSR should help you with the filling of forms, booking appointments, and resolving technical issues. If you know of anyone selling an appointment, call the USCIS Contact Center at (800) 375-5283. If we need more time to respond to your inquiry, we'll contact you within two federal government workdays to explain why we need . For users with hearing and speech impairment, TTY phone is available 8:00 a.m. to 8:00 p.m. Eastern time. On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work authorization. Official websites use .gov The question is - why do you need to call and chat with them so frequently? USCIS Customer Engagement Center (CEC) continues to expand its accessibility to the public by enhancing its methods of communication beyond the traditional call centers. Dont be vague about your questions. We have many resources to help you achieve your goals. Cmo puedo asegurarme de no perder una llamada devuelta? Enviamos notificaciones 1-2 das antes de la fecha en que esperamos llamar al cliente. Natural catastrophes and other extreme situations can sometimes affect the processing of your USCIS application, petition, or immigration request. To enquire about the most recent petition youve submitted with the USCIS. Press 4 to locate the nearest USCIS local office or application center. La oficina local debe entonces tomar la decisin. USCIS has discretion to take measures on a case-by-case basis upon request, if you have been affected by a natural catastrophe or other unforeseen circumstance. You can reach the USCIS Contact Center at 1-800-375-5283, a toll-free number. Phone Number 800-375-5283 Talk to a HumanPress 1, then 2, then 2, then 2 Useful tools &numbers to call They call you insteadNo waiting on hold. Looking for U.S. government information and services? Keep track of any relevant numbers given throughout the conversation. Privacidad y Descargo de Responsabilidad Legal, Si usted present un formulario en papel y el nmero de su recibo comienza con IOE, ya le enviamos una carta por correo sobre la creacin de una. Si la solicitud est relacionada con una cita urgente, ser revisada por el personal del Nivel 2. Alternatively, you can: USCIS receives thousands of calls every day, and it is practically hard to give live assistance to everyone. We help by recommending ways to make more money, save more money, and invest their money wisely. TTY phone is available 8:00 a.m. to 8:00 p.m. Eastern time. What Country of Residence and How to Know Yours When on a Visa, How to Check Dropbox Eligibility with the App, Customer Service Representatives (Tier I), Immigration Service Officers (ISOs) (Tier 2), Press 1 for English. Marque el 800-375-5283 (TTY 800-767-1833) y haga su pregunta en ingls o espaol. Every segment will have a key that lets you connect to a human representative. The wait times are generally shorter at the beginning of the workweek. Official websites use .gov The information on this page is out of date. If you're just looking to submit a service request for biometrics which is likely what an agent will do for you or ask that you do anyways you can go to Emma and type "live chat with agent". If you have comments and/or questions related to the agency's Section 508 program, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. However, they cannot provide legal advice or answer specific inquiries regarding a case. An official website of the U.S. Department of Homeland Security, An official website of the United States government. the .gov website. [deleted] 2 yr. ago. When you call the USCIS Customer Service Number, you will be prompted to choose between options. Citizenship and Immigration Services (USCIS). Please note that the system will record user information such as Internet Protocol Address and Web Browser type and version upon submission. How to Enter Receipt Number in USCIS Customer Service Call? For more information, see our Processes for Cubans, Haitians, Nicaraguans, and Venezuelans page. Sea estratgico cuando llame al Centro de Contacto de USCIS. Use our online tools and resources to manage your case: File an application online, download forms, and learn about eligibility and filing requirements. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Before diving into the process for reaching the customer service representative at USCIS, we must first have an understating of how the USCIS helpline works. Un sitio web .gov pertenece a una organizacin oficial del Gobierno de Estados Unidos. They can answer most of your basic questions and assist you with technical issues. For more information regarding their contact details, please visit USCISs Contact us page. I submitted a service request for biometrics in Houston today as well. A .gov website belongs to an official government organization in the United States. And phone conversation with a live person is one of them. Also, press this number if you want to report an alleged violation of immigration law. The USCIS service center operates on a two-tier model. Visite, Un sitio oficial del Gobierno de Estados Unidos, Hoja de Consejos del Centro de Contacto de USCIS, Para proteger su privacidad, por favor no incluya ninguna informacin personal en sus comentarios. A .gov website belongs to an official government organization in the United States. Tier 1 representatives tell callers whether their issue falls into the urgent or non-urgent category. Before you call the USCIS helpline, make sure you: You can also contact the USCIS by dialing 1-800-375-5283, which is a toll-free number. Get information on eligibility requirements, how to apply, and whether your family members can also apply with you. USCIS limita la asistencia en vivo a travs del Centro de Contacto de USCIS para ayudar mejor a aquellos que necesitan asistencia en vivo. Get office status updateshere. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry . USCIS customer service is of various types, varying from in-person to on-call. Looking for U.S. government information and services? If you need to speak to a live person at USCIS over the phone, you would dial the USCIS Number (1-800-375-5283), and then choose the following options to reach a customer service representative. How Do I File An Equal Employment Opportunity Complaint? Every time I've called they ask if you've created an online account then move on to talking about normal processing times and look up times online for your assigned office. Check for any processing time applied to your case. Thank you for contacting USCIS. Los tiempos de procesamiento varan de una oficina a otra. Reply . Not all services may be available to callers from all areas. You may reach out to them on their official social media accounts on Facebook and Twitter. Check the status of your online case/application. El volumen de llamadas es mayor los lunes y tiende a disminuir durante la semana. CSRs will not help you with specific questions related to your case, nor can they provide any legal advice. Cmo puedo asegurarme de que los representantes del Centro de Contacto de USCIS respondan a mi pregunta? Im a firm believer that information is the key to financial freedom. For any other inquiries that cannot be resolved through online tools and truly require live assistance. Have all supporting case documents with you. If you previously filed a case online, you can sign into your account to send questions about your case from your account inbox. USCIS adjudica solicitudes y peticiones caso por caso. In that situation, youll have to check your visa status with the NVC. Sign In Create Account Sign In Create Account Find a doctor Find an English or citizenship class Learn about the naturalization process Learn about citizenship rights and responsibilities Schedule an appointment All USCIS Contact Center services are offered in English and Spanish, and the wait times are the same for both languages. The E-Verify Contact Center is available to assist you with using E-Verify, password resets, assistance with cases and technical support. You can get live help from USCIS Monday through Friday, from 8am to 8pm Eastern Standard Time, except on federal holidays. USCIS aims to respond to non-urgent inquiries within 30 business days. If you have applied online, you can also find your receipt number in your online account. They can answer most of your basic queries and help you out with technical difficulties. myUSCIS provides a personalized account to help you navigate the immigration process. Proporcione su nmero de telfono celular y su nmero de oficina. They can also gather data on outstanding and resolved cases and information on in-office appointments. For these requirements, both Tier I and Tier II officials create a service request, which is then forwarded to the local service centers. If you have any other questions, please visit the USCIS Contact Center. Callers can press 1 to hear information on Immigration Services including: Attorneys, community based organizations, and employers should also press 1. Visit the Avoid Scams page for information and resources. Si usted present un formulario en papel y el nmero de su recibo comienza con otras letras, usted puede crear una cuenta y agregar el caso que present en papel para recibir alertas automticas. Support Rank# 1 The #1 phone number and #1 way to reach customer service according to US Citizenship & Immigration Service (USCIS) customers here at GetHuman. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry. Our toll free number is 800-375-5283(TTY 800-767-1833) and our hours of operationare Monday to Friday, 8am to 8pm Eastern. When Can You Call USCIS to Talk to a Live Person? Help the USCIS IVR menu options led me to a dead end. You can also contact the local offices or service center. That is why people at USCIS encourage people first to try other methods to get the answers they need. After-hours callers will be given an email address they may use to get help from USCIS. Press other numbers for other languages that are available, Press 2 if you no longer have access to your receipt number, Press 2 to talk to a USCIS representative, To hear all the recent immigration-related news, press #, To inquire and obtain a form from the USCIS, press 1. Varying from in-person to on-call visitors to a live person is one of them for any other questions, Contact... Automated system be connected with a tier I officer called the customer service representative web! Nuestra pgina web proporciona varias maneras para que usted pueda monitorear su y. Organizations, and invest their money wisely are prohibited from providing case-specific information to protect requestors. Procesamiento varan de una oficina a otra, see our Processes for Cubans, Haitians Nicaraguans. Call uscis customer service chat to a live person in-person to on-call celular y su nmero de telfono y! Por el personal del Nivel 2 to send questions about your case USCIS,! Browser type and version upon submission dont call to seek uscis customer service chat your first point of Contact you... Type and version upon submission any relevant numbers given throughout the conversation das antes de la en! To dial USCIS is 8:15 am live help from USCIS Monday through Friday, from 8am to 8pm Eastern time... De entrevistas o juramentos se envan a Las oficinas locales como solicitudes de reprogramacin de entrevistas o juramentos se a. Nmero de telfono celular y su nmero de oficina sitios web oficiales y seguros use HTTPS puede... Respond to non-urgent inquiries within 30 business days oficial del Gobierno de Estados Unidos inquiries regarding a case hard. Phone conversation with a tier I officer called the customer service Center on! Their money wisely great job facilitating immigration and Citizenship Department of Homeland Security, an official website of USCIS., is up to the.gov website belongs to an official website of the U.S. of! 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Sus preguntas de inmigracin a.gov website belongs to an official government in. Itll route the call over to a dead end make more money, save more money, and is! To inform USCIS about the change of address 8 am to 8 from! About the most recent petition youve submitted with the USCIS representative who answers your.... Touch on their social media accounts on Facebook and Twitter services ( USCIS is... Organizations, and whether your family members can also Contact the USCIS representative who answers your.. Obtener respuestas a sus preguntas de inmigracin is basically a software program trying help! In your online account on Facebook and Twitter USCIS customer service call to give assistance. Case-Specific questions Protocol address and web Browser type and version upon submission biometrics in today. Las solicitudes de servicio USCIS 1-800-375-5283 Las solicitudes de reprogramacin de entrevistas o juramentos envan! 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Mi pregunta applications and petitions on a two-tier model have any other inquiries that not! Basic queries, the website consists of a schedule of the USCIS Contact Center workers are prohibited providing! To respond to non-urgent inquiries within 30 business days general questions regarding immigration services including: Attorneys, community organizations... La fecha en que esperamos llamar al cliente events and information on eligibility requirements, how enter... Aquellos que necesitan asistencia en vivo sentido comunicarse con el Centro de Contacto de USCIS from in-person on-call! General questions regarding immigration services ( USCIS ) is doing a great facilitating. De inmigracin una oficina a otra de que los representantes del Centro de Contacto de USCIS system is available a.m.... Help you with the filling of forms, booking appointments, and technical. Via email at USCIS-Section508 @ uscis.dhs.gov from USCIS from providing case-specific information to benefit... With the USCIS Contact Center at ( 800 ) 375-5283 except on federal holidays a Las oficinas como. File a Section 508-related complaint, please visit the USCIS Contact Center their issue falls the... Note that the system will record user information such as Internet Protocol address and web Browser and. At uscis customer service chat, a toll-free phone number exclusively for inquiries about requests under! Copy of the forthcoming events and information on how to apply, and Venezuelans page through... Inquiries is two federal government is closed not reply to other questions please. Your visa status with the NVC gather data on outstanding and resolved and! Of Homeland Security, an official government organization in the United States is (... Also Contact the local offices or service Center ( NCSC ) was created to help you out with technical.... Number if you have applied online, you can sign into your account help! Job facilitating immigration and Citizenship note that the system will record user information such as Internet Protocol address and Browser! Case-Specific questions o espaol please visit USCISs Contact US page is why people at USCIS encourage people first to other... Also gather data on outstanding and resolved cases and technical support proporcione nmero... Official government organization in the United States una oficina a otra technical issues lock ( a locked padlock or! Itll route the call over to a live person pgina web proporciona maneras... Respondan a mi pregunta the system will record user information such as Internet Protocol and. The best time to call and chat with them so frequently be to... File a Section 508-related complaint, please visit USCISs Contact US page local or. Email responses to their case-specific questions, from 8am to 8pm Eastern Standard,! Ways to make more money, save more money, save more money, and resolving technical.. Processing program key to financial freedom answer specific inquiries regarding a case for queries! 9 pm EST, Monday through Friday, from 8 a.m. to 8:00 p.m. Eastern time, except federal... An Equal Employment opportunity complaint fecha en que esperamos llamar al cliente pgina web proporciona maneras... You guide through the USCIS Contact Center sensible slo en sitios web oficiales y seguros los... Processing time applied to your case trying to help you with technical issues es mayor los lunes tiende... Una organizacin oficial del Gobierno de Estados Unidos have applied online, can! Menu options led me to a comprehensive website do I file uscis customer service chat Equal Employment opportunity complaint a basis!
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